Support & Guide
From opening your account to cashing out your winnings — we're with you every step of the way.
Topic-Based Support
New account registration, verification & login issues
How to Deposit & Withdraw via bKash, Nagad & Rocket
Welcome Bonus, Cashback, Free Spins
Guide to slots, Live Casino & Sports Betting
Password change, 2FA & data security
Installation, updates & technical issues
Limit Settings, Self-Exclusion, Help Center
Betting rules, bonus terms & account policies
Account Guide
Opening an account at 10 hibajee takes just a few minutes. Walk through the steps below and you'll be up and running in no time.
Click the "Register" button in the top menu.
Enter your name, mobile number, and a strong password.
Complete verification using the OTP sent to your number.
Deposit as little as ৳200 via bKash or Nagad and get a 100% bonus.
Only users aged 18 and above may register an account at 10 hibajee. Please provide accurate information during sign-up.
Each person may hold only one account. Creating multiple accounts may result in all of them being permanently closed.
Click the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number, and you'll be able to set a new password.
Payment Guide
Making payments at 10 hibajee is simple. We support all the most popular mobile banking methods in Bangladesh.
Enter your username and password to sign in.
Go to the Wallet section and select bKash, Nagad, or Rocket.
Enter any amount starting from a minimum of ৳200.
Confirm the payment in your mobile banking app. Funds will be credited to your account instantly.
Click the "Withdraw" option in your Wallet.
Select your registered bKash or Nagad number.
The minimum withdrawal amount is ৳500.
Funds are typically transferred to your mobile account within 10–15 minutes.
Minimum ৳200 · Instant
Minimum ৳200 · Instant
Minimum ৳200 · Instant
Minimum ৳1,000 · 1–3 hours
Detailed Support
It's perfectly normal to feel a little overwhelmed when getting started on a new platform. Where to click, how to deposit money, when to expect your bonus — these questions tend to swirl around in your head. That's exactly why 10 hibajee has built a comprehensive Help Center where you can find solutions to your problems any time you need them.
The most common issue we hear about is login problems. Many users forget their password or run into trouble trying to log in from multiple devices at once. 10 hibajeeResetting your password on 10 hibajee is straightforward — click the "Forgot Password" link on the login page, enter the OTP sent to your registered mobile number, and set a new password. The whole process takes under 2 minutes.
A lot of users have questions about payments — especially when making their first deposit. There's that moment of doubt: I've sent the money, but how do I know it's been credited to my account? 10 hibajeeYour account balance is updated instantly after a bKash or Nagad payment, and you'll receive an SMS notification as well. If for any reason the balance doesn't show within 5 minutes, contact us via Live Chat — our team will resolve it right away.
Bonus-related questions are also common. Is claiming the welcome bonus really that simple? Yes, absolutely. Once you open a new account and make your first deposit, a 100% bonus is added automatically. However, to withdraw bonus funds, you'll need to meet a wagering requirement — meaning you must place bets of a specified amount using the bonus. Full details on this condition Terms & Conditions on this page.
Account Security 10 hibajee We take security very seriously. We strongly recommend all users enable two-factor authentication (2FA) — even if someone gets hold of your password, they won't be able to access your account. Also, never share your password or OTP with anyone — not even 10 hibajeeNo staff member at 10 hibajee will ever ask for your password.
If you're experiencing a technical issue with the mobile app, start by closing and reopening it. If that doesn't help, try restarting your phone — this resolves most issues. If the problem persists, uninstall and reinstall the app. You can always find the latest version on the download page.
Responsible Gaming 10 hibajee Always take it seriously. If you feel your gaming is getting out of control, you can set deposit limits or session time limits from your account settings. You can also temporarily suspend your account if needed. For more details on this, visit the Responsible Gaming Page here.
In closing, 10 hibajee-'s support team are real people who understand your issues and know how to resolve them. You can chat with them in Bengali via live chat, or reach out by email — responses are typically sent within 24 hours.
General Questions
Direct Contact
Our support team is available 24 hours a day, 7 days a week.
The fastest way to get help. Average response time is under 2 minutes.
For complex issues, send us an email. You'll receive a detailed response within 24 hours.
support@10hibajee.wsJoin our official Telegram channel and get direct support.
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